Assign Ticket
AutomatR.FreshDesk.Activities.AssignTicket
The "Assign Ticket" activity in AutomatR is part of the Freshdesk activities package, designed to assign a ticket to a specific agent within a Freshdesk user's account. This activity facilitates efficient ticket management and ensures that tickets are directed to the appropriate agents for resolution.
Properties
| Name | Description |
|---|---|
| Input | |
| Responder ID | Specifies the ID of the agent to whom the ticket has to be assigned. It is a required input, and the ID must correspond to an existing agent in Freshdesk. Long variables containing the agent's ID. |
| Ticket ID | Specifies the ticket ID that needs to be assigned to an agent. It is a required input, and the ID must correspond to an existing ticket in Freshdesk. String variables containing the ticket ID. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Assign Ticket" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e. 1. |
| Output | |
| Result | Outputs the response as an object, providing information about the status of the ticket assignment. Variables of type object to store the response. |
How to use:
- Drag and drop the "Assign Ticket" activity onto the workflow.
- Configure the properties by specifying the responder ID (agent's ID) and the ticket ID to be assigned.
- Optionally, configure the delay and customize the display name.
- Execute the workflow to assign the specified ticket to the designated agent in Freshdesk.
Example: Consider an example where the "Assign Ticket" activity is used to assign a ticket with ID "12345" to the agent with ID "789" in Freshdesk:
Assign Ticket:
Display Name: "Assign Support Ticket"
Responder ID: 789
Ticket ID: "12345"
Result: assignmentResponse
In this example, the activity assigns the ticket with ID "12345" to the agent with ID "789" in Freshdesk. The response from the assignment operation is stored in the assignmentResponse variable for further use in the workflow.